._wrapper_bxb2v_1{min-height:100vh;display:flex;flex-direction:column;background:#f0f2f5}._navbar_bxb2v_9{height:44px;background:#001529;display:flex;align-items:center;justify-content:space-between;padding:0 16px;position:sticky;top:0;z-index:1000;box-shadow:0 2px 8px #0000004d}._navLeft_bxb2v_22{display:flex;align-items:center;gap:4px;height:100%}._logo_bxb2v_29{width:24px;height:24px;border-radius:5px;background:#1677ff;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-right:8px;flex-shrink:0}._brandName_bxb2v_44{color:#fff;font-size:14px;font-weight:600;margin-right:24px;white-space:nowrap}._navTab_bxb2v_52{height:44px;display:flex;align-items:center;gap:5px;padding:0 14px;color:#ffffffa6;font-size:12px;cursor:pointer;transition:all .2s;border-bottom:2px solid transparent;white-space:nowrap}._navTab_bxb2v_52:hover{color:#fff;background:#ffffff0f}._navTabActive_bxb2v_71{color:#fff;border-bottom-color:#1677ff;background:#1677ff26}._navRight_bxb2v_78{display:flex;align-items:center;gap:12px}._todoBtn_bxb2v_84{display:flex;align-items:center;gap:4px;padding:4px 12px;border-radius:12px;background:#ffffff1a;border:.5px solid rgba(255,255,255,.2);color:#ffffffbf;font-size:12px;cursor:pointer;transition:all .2s}._todoBtn_bxb2v_84:hover{background:#ffffff2e;color:#fff}._todoDot_bxb2v_103{width:6px;height:6px;border-radius:50%;background:#ff4d4f}._userInfo_bxb2v_110{display:flex;align-items:center;gap:8px;cursor:pointer;padding:4px 8px;border-radius:4px;transition:background .2s}._userInfo_bxb2v_110:hover{background:#ffffff1a}._avatar_bxb2v_124{width:28px;height:28px;border-radius:50%;background:#389e0d;color:#fff;font-size:14px;font-weight:600;display:flex;align-items:center;justify-content:center}._userText_bxb2v_137{line-height:1.3}._userName_bxb2v_141{font-size:12px;color:#fff}._userRole_bxb2v_146{font-size:10px;color:#ffffff73}._content_bxb2v_152{flex:1;padding:16px;overflow-y:auto}._container_egk6a_1{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#1a1a2e,#16213e,#0f3460)}._card_egk6a_9{width:380px;border-radius:12px;box-shadow:0 8px 32px #0003}._header_egk6a_15{text-align:center;margin-bottom:32px}._logo_egk6a_20{width:56px;height:56px;border-radius:12px;background:#1677ff;color:#fff;font-size:28px;font-weight:700;display:flex;align-items:center;justify-content:center;margin:0 auto 16px}._title_egk6a_34{margin:0 0 4px;font-size:20px;font-weight:600;color:#1a1a1a}._subtitle_egk6a_41{margin:0;color:#8c8c8c;font-size:14px}._page_14xw0_1{margin:-16px;display:flex;flex-direction:column;height:calc(100vh - 44px);overflow-y:auto}._topbar_14xw0_9{height:48px;background:#fff;border-bottom:.5px solid rgba(0,0,0,.08);display:flex;align-items:center;padding:0 20px;gap:12px;flex-shrink:0}._breadcrumb_14xw0_19{font-size:13px;color:#666;display:flex;align-items:center;gap:6px}._breadcrumb_14xw0_19 span{color:#1a1a1a;font-weight:500}._pageContent_14xw0_31{flex:1;padding:20px 24px;overflow-y:auto}._statGrid_14xw0_38{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:20px}._statCard_14xw0_45{background:#fff;border-radius:12px;padding:16px 18px;cursor:pointer;border:.5px solid rgba(0,0,0,.08);transition:border-color .15s,box-shadow .15s;box-shadow:0 1px 4px #0000000f}._statCard_14xw0_45:hover{border-color:#1677ff;box-shadow:0 4px 16px #0000001a}._statLabel_14xw0_60{font-size:13px;color:#666;margin-bottom:8px}._statValue_14xw0_66{font-size:28px;font-weight:500;line-height:1;margin-bottom:4px;font-variant-numeric:tabular-nums}._statSub_14xw0_74{font-size:12px;color:#999;margin-top:4px}._colorRed_14xw0_80{color:#ff4d4f}._colorOrange_14xw0_81{color:#fa8c16}._colorBlue_14xw0_82{color:#1677ff}._colorGreen_14xw0_83{color:#52c41a}._sectionCard_14xw0_86{background:#fff;border:.5px solid rgba(0,0,0,.08);border-radius:12px;padding:16px 20px;margin-bottom:16px}._sectionHeader_14xw0_94{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}._sectionTitle_14xw0_101{font-size:15px;font-weight:600}._viewAll_14xw0_106{font-size:13px;color:#1677ff;cursor:pointer}._viewAll_14xw0_106:hover{text-decoration:underline}._todoTabs_14xw0_116{display:flex;gap:4px;margin-bottom:12px}._todoTab_14xw0_116{padding:5px 14px;border-radius:16px;font-size:12px;cursor:pointer;border:.5px solid rgba(0,0,0,.15);background:#fff;color:#666;transition:all .15s;display:flex;align-items:center;gap:5px}._todoTab_14xw0_116:hover{border-color:#1677ff;color:#1677ff}._todoTabActive_14xw0_141{background:#1677ff;border-color:#1677ff;color:#fff}._todoGrid_14xw0_147{display:grid;grid-template-columns:1fr 1fr;gap:0 32px}._todoItem_14xw0_153{display:flex;align-items:flex-start;gap:8px;padding:10px 0;border-bottom:1px solid #f5f5f5;cursor:pointer}._todoItem_14xw0_153:hover{background:#fafafa}._todoDot_14xw0_166{width:6px;height:6px;border-radius:50%;margin-top:6px;flex-shrink:0}._dotRed_14xw0_174{background:#ff4d4f}._dotOrange_14xw0_175{background:#fa8c16}._dotGreen_14xw0_176{background:#52c41a}._dotBlue_14xw0_177{background:#1677ff}._todoContent_14xw0_179{flex:1;min-width:0}._todoTitle_14xw0_184{font-size:13px;color:#333;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._todoMeta_14xw0_192{font-size:12px;color:#999;margin-top:2px}._todoTime_14xw0_198{font-size:12px;color:#999;white-space:nowrap;margin-top:3px}._todoTimeUrgent_14xw0_205{color:#ff4d4f;font-weight:500}._emptyTodo_14xw0_210{text-align:center;color:#999;padding:32px 0;font-size:13px;grid-column:1 / -1}._bottomGrid_14xw0_219{display:grid;grid-template-columns:1fr 2fr;gap:16px}._barRow_14xw0_226{display:flex;align-items:center;gap:8px;margin-bottom:12px}._barLabel_14xw0_233{width:60px;font-size:13px;color:#666;text-align:right;flex-shrink:0}._barTrack_14xw0_241{flex:1;height:8px;background:#fafafa;border-radius:4px;overflow:hidden}._barFill_14xw0_249{height:100%;border-radius:4px;transition:width .5s ease}._barCount_14xw0_255{width:32px;font-size:13px;color:#333;font-weight:500}._roleGrid_14xw0_263{display:grid;grid-template-columns:1fr 1fr;gap:12px}._roleCard_14xw0_269{background:#fff;border-radius:12px;padding:16px 20px;border:.5px solid rgba(0,0,0,.08);border-left:3px solid}._roleSubtitle_14xw0_277{font-size:12px;color:#aaa;margin-bottom:8px}._roleTitle_14xw0_283{font-size:14px;font-weight:600;margin-bottom:12px;color:#333}._roleRow_14xw0_290{display:flex;justify-content:space-between;font-size:13px;color:#666;margin-bottom:6px}._roleValue_14xw0_298{font-weight:500;color:#333}._csRoot_1lv83_6{display:flex;flex-direction:column;height:calc(100vh - 44px);margin:-16px;overflow:hidden}._csTopbar_1lv83_14{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:10px 16px;border-bottom:1px solid #f0f0f0;background:#fff}._breadcrumb_1lv83_24{font-size:13px;color:#333;font-weight:500}._breadcrumbMuted_1lv83_30{color:#999}._breadcrumbSep_1lv83_31{color:#d9d9d9;margin:0 6px}._csTopbarRight_1lv83_33{display:flex;align-items:center;gap:8px}._csRecordsBtn_1lv83_39{font-size:12px;padding:4px 10px;border:1px solid #d9d9d9;border-radius:4px;background:#fff;cursor:pointer;color:#333}._csRecordsBtn_1lv83_39:hover{border-color:#1677ff;color:#1677ff}._csTopbarDivider_1lv83_50{width:1px;height:16px;background:#e8e8e8}._csStatusDot_1lv83_56{width:8px;height:8px;border-radius:50%}._csAgentName_1lv83_62{font-size:12px;color:#666}._csStatusSelect_1lv83_67{width:72px;font-size:12px;height:26px;border:1px solid #d9d9d9;border-radius:4px;background:#fff;color:#333;padding:0 4px;outline:none;cursor:pointer}._workbench_1lv83_81{display:flex;flex:1;overflow:hidden;min-height:0;background:#fff}._convList_1lv83_90{width:240px;flex-shrink:0;border-right:1px solid #e8e8e8;display:flex;flex-direction:column;overflow:hidden}._convSearch_1lv83_99{padding:10px 12px;border-bottom:1px solid #e8e8e8;flex-shrink:0}._convSearchBox_1lv83_105{display:flex;align-items:center;background:#fff;border:1px solid #e0e0e0;border-radius:6px;padding:5px 10px;gap:6px}._convSearchInput_1lv83_115{border:none;outline:none;font-size:12px;color:#333;width:100%;background:transparent}._convTabs_1lv83_124{display:flex;border-bottom:1px solid #e8e8e8;background:#fff;flex-shrink:0}._convTab_1lv83_124{flex:1;text-align:center;padding:7px 0;font-size:12px;color:#888;cursor:pointer;border-bottom:2px solid transparent;transition:color .15s}._convTabActive_1lv83_142{font-weight:600;color:#1677ff;border-bottom-color:#1677ff}._convBadgeRed_1lv83_148{background:#f5222d;color:#fff;border-radius:8px;font-size:10px;padding:0 4px;margin-left:3px}._convBadgeOrange_1lv83_157{background:#fa8c16;color:#fff;border-radius:8px;font-size:10px;padding:0 4px;margin-left:3px}._convWaitBadge_1lv83_166{font-size:10px;background:#fff7e6;color:#d46b08;padding:1px 6px;border-radius:8px;white-space:nowrap}._convItems_1lv83_175{flex:1;overflow-y:auto}._convItem_1lv83_175{padding:10px 12px;border-bottom:1px solid #f0f0f0;cursor:pointer;transition:background .15s}._convItem_1lv83_175:hover{background:#f5f5f5}._convItemActive_1lv83_194,._convItemActive_1lv83_194:hover{background:#e6f4ff}._convItemRow_1lv83_197{display:flex;align-items:center;gap:8px;margin-bottom:4px}._convAvatar_1lv83_204{width:30px;height:30px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}._convItemContent_1lv83_217{flex:1;min-width:0}._convItemTop_1lv83_222{display:flex;justify-content:space-between}._convName_1lv83_227{font-size:12px;font-weight:500;color:#333}._convTime_1lv83_233{font-size:10px;color:#aaa}._convPreview_1lv83_238{font-size:12px;color:#888;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._convTags_1lv83_246{display:flex;gap:4px;align-items:center}._convTagInsurer_1lv83_252{font-size:10px;background:#fff2e8;color:#d46b08;padding:1px 5px;border-radius:3px}._convTagCategory_1lv83_260{font-size:10px;background:#f6ffed;color:#389e0d;padding:1px 5px;border-radius:3px}._convPickupBtn_1lv83_268{font-size:10px;padding:2px 8px;background:#1677ff;color:#fff;border:none;border-radius:3px;cursor:pointer;flex-shrink:0;margin-left:auto}._chatArea_1lv83_281{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden}._chatHeader_1lv83_289{padding:10px 16px;border-bottom:1px solid #e8e8e8;display:flex;align-items:center;justify-content:space-between;background:#fff;flex-shrink:0}._chatHeaderLeft_1lv83_299{display:flex;align-items:center;gap:8px}._chatHeaderAvatar_1lv83_305{width:32px;height:32px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600}._chatCustomerName_1lv83_317{font-size:13px;font-weight:600;color:#333}._chatCustomerPhone_1lv83_323{font-size:12px;color:#aaa;margin-left:8px}._chatTagInsurer_1lv83_329{font-size:12px;background:#fff2e8;color:#d46b08;padding:2px 6px;border-radius:3px}._chatTagCategory_1lv83_337{font-size:12px;background:#f6ffed;color:#389e0d;padding:2px 6px;border-radius:3px}._chatOnlineStatus_1lv83_345{font-size:12px;color:#52c41a;margin-left:4px}._chatActionBtn_1lv83_351{font-size:12px;padding:3px 10px;border:1px solid #d9d9d9;border-radius:4px;background:#fff;cursor:pointer;color:#333}._chatActionBtn_1lv83_351:hover{border-color:#1677ff;color:#1677ff}._transferPanel_1lv83_363{border-bottom:1px solid #e8e8e8;background:#fafafa;flex-shrink:0}._transferPanelInner_1lv83_369{padding:12px 16px}._transferPanelHeader_1lv83_371{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}._transferPanelTitle_1lv83_378{font-size:13px;font-weight:600;color:#333}._transferPanelClose_1lv83_379{font-size:12px;color:#aaa;cursor:pointer}._transferLabel_1lv83_381{font-size:12px;color:#666;margin-bottom:4px}._transferAgentList_1lv83_383{display:flex;flex-direction:column;gap:4px}._transferAgentItem_1lv83_389{display:flex;align-items:center;gap:8px;padding:6px 8px;background:#fff;border:1px solid #e0e0e0;border-radius:5px;cursor:pointer;transition:border-color .15s}._transferAgentItem_1lv83_389:hover{border-color:#1677ff}._transferAgentItemSelected_1lv83_401{border-color:#1677ff;background:#f0f7ff}._transferTextarea_1lv83_403{width:100%;height:48px;border:1px solid #d9d9d9;border-radius:4px;padding:6px 10px;font-size:12px;font-family:inherit;resize:none;outline:none;box-sizing:border-box}._transferConfirmBtn_1lv83_416{padding:5px 16px;background:#1677ff;color:#fff;border:none;border-radius:4px;font-size:12px;cursor:pointer;font-weight:500}._transferConfirmBtn_1lv83_416:disabled{opacity:.5;cursor:not-allowed}._endPanel_1lv83_429{border-bottom:1px solid #ffccc7;background:#fff1f0;flex-shrink:0}._endPanelInner_1lv83_435{padding:12px 16px}._endPanelWarning_1lv83_437{display:flex;align-items:center;gap:8px;margin-bottom:10px}._endPanelWarningText_1lv83_444{font-size:13px;font-weight:500;color:#cf1322}._endPanelRow_1lv83_450{display:flex;align-items:center;gap:12px;margin-bottom:10px}._endReasonSelect_1lv83_457{height:28px;font-size:12px;padding:0 8px;width:140px;border:1px solid #d9d9d9;border-radius:4px;outline:none}._endPanelTip_1lv83_467{font-size:10px;color:#888;margin-bottom:10px}._endCancelBtn_1lv83_473{padding:4px 14px;border:1px solid #d9d9d9;border-radius:4px;background:#fff;font-size:12px;cursor:pointer;color:#333}._endConfirmBtn_1lv83_483{padding:4px 14px;border:none;border-radius:4px;background:#ff4d4f;font-size:12px;cursor:pointer;color:#fff;font-weight:500}._endConfirmBtn_1lv83_483:disabled{opacity:.5;cursor:not-allowed}._chatMessages_1lv83_496{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:#f5f5f5;min-height:0}._msgSystem_1lv83_507{text-align:center}._msgSystemText_1lv83_511{font-size:12px;color:#aaa;background:#ebebeb;padding:2px 10px;border-radius:10px;display:inline-block}._msgRow_1lv83_520{display:flex;gap:8px;align-items:flex-start}._msgRowRight_1lv83_526{flex-direction:row-reverse}._msgAvatar_1lv83_530{width:28px;height:28px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;flex-shrink:0}._msgTime_1lv83_542{font-size:10px;color:#aaa;margin-bottom:3px}._msgBubbleCustomer_1lv83_548{background:#fff;padding:8px 12px;border-radius:0 8px 8px;font-size:13px;color:#333;max-width:300px;box-shadow:0 1px 2px #0000000f;word-break:break-word;line-height:1.6}._msgBubbleAgent_1lv83_560{background:#1677ff;color:#fff;padding:8px 12px;border-radius:8px 0 8px 8px;font-size:13px;max-width:300px;word-break:break-word;line-height:1.6}._quickReplyPanel_1lv83_572{border-top:1px solid #e8e8e8;background:#fafafa;flex-shrink:0;max-height:180px;overflow-y:auto}._quickReplyInner_1lv83_580{padding:10px 14px}._quickReplyHeader_1lv83_582{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}._quickReplyClose_1lv83_589{font-size:12px;color:#aaa;cursor:pointer}._quickReplyCategories_1lv83_595{display:flex;gap:6px;margin-bottom:8px;flex-wrap:wrap}._quickReplyCatTag_1lv83_602{font-size:10px;padding:2px 8px;border-radius:10px;background:#fff;color:#888;cursor:pointer;border:1px solid #e0e0e0;transition:all .15s}._quickReplyCatTagActive_1lv83_613{background:#e6f4ff;color:#1677ff;border-color:#91caff}._quickReplyList_1lv83_619{display:flex;flex-direction:column;gap:4px}._quickReplyItem_1lv83_625{padding:6px 10px;background:#fff;border:1px solid #e0e0e0;border-radius:4px;font-size:12px;color:#333;cursor:pointer;transition:border-color .15s;display:flex;align-items:center;gap:8px}._quickReplyItem_1lv83_625:hover{border-color:#1677ff}._quickReplyCatBadge_1lv83_640{font-size:10px;padding:0 4px;border-radius:2px;white-space:nowrap;flex-shrink:0}._chatInputWrap_1lv83_649{border-top:1px solid #e8e8e8;background:#fff;flex-shrink:0}._chatInputArea_1lv83_655{width:100%;border:1px solid #d9d9d9!important;border-radius:6px!important;font-size:13px!important;background:#fafafa!important;resize:none!important;transition:border-color .2s,background .2s!important}._chatInputArea_1lv83_655:focus{border-color:#1677ff!important;background:#fff!important}._chatInputToolbar_1lv83_666{padding:4px 12px 8px;display:flex;justify-content:space-between;align-items:center}._quickReplyToggle_1lv83_673{font-size:12px;cursor:pointer;color:#1677ff;padding:3px 8px;border:1px solid #91caff;border-radius:4px;background:#f0f7ff}._quickReplyToggle_1lv83_673:hover{background:#e6f4ff}._customerInfo_1lv83_685{width:240px;flex-shrink:0;border-left:1px solid #e8e8e8;overflow-y:auto;background:#fafafa;font-size:12px}._ciSection_1lv83_694{padding:12px 14px}._ciCustomerHeader_1lv83_696{display:flex;align-items:center;gap:8px}._ciCustomerAvatar_1lv83_702{width:36px;height:36px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:700;flex-shrink:0}._ciCustomerName_1lv83_715{font-size:13px;font-weight:600;color:#333;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._ciCustomerMeta_1lv83_724{font-size:12px;color:#aaa;margin-top:1px}._ciSectionHeader_1lv83_730{font-size:12px;font-weight:600;color:#aaa;margin-bottom:8px;display:flex;justify-content:space-between;align-items:center}._ciSectionAction_1lv83_742{font-size:10px;color:#1677ff;cursor:pointer}._ciCaseSearch_1lv83_748{display:flex;gap:4px;margin-bottom:8px}._ciCaseInput_1lv83_754{height:28px;font-size:12px;padding:0 8px;flex:1;border:1px solid #d9d9d9;border-radius:4px;outline:none;min-width:0}._ciCaseSearchBtn_1lv83_765{padding:2px 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